Your products should reach you in perfect condition, however if you are in any way dissatisfied with your products you must notify us within 10 days of order date and return them to us with 14 days of purchase. We will happily either exchange your products or offer you a full refund. Our goods are perishable and we cannot accept applications for returns that do not comply with the terms set out above. Refunds will be issued by cheque within 48 hours of receipt of returned goods. If goods are returned late or are lost in the post we reserve the right to refuse refund applications. It is advisable to obtain a proof of posting when returning goods. In any event returns are the responsibility of the purchaser and costs incurred will be met by the purchaser.
We hope you will be highly satisfied with your purchase; however should you be unhappy with any of our products or our standard of service please contact us at firstname.lastname@example.org. We will endeavour to acknowledge all complaints within five working days and to keep you informed throughout the process. If at any time you feel that your issue is not being dealt with effectively, please let us know.