Right of withdrawal & Complaints

Your products should reach you in perfect condition, however if you are in any way dissatisfied with your products you must notify us within 10 days of order date and return them to us with 14 days of purchase. We will happily either exchange your products or offer you a full refund. 
Our goods are perishable and we cannot accept applications for returns that do not comply with the terms set out above. Refunds will be issued by cheque within 48 hours of receipt of returned goods. If goods are returned late or are lost in the post we reserve the right to refuse refund applications. It is advisable to obtain a proof of posting when returning goods. In any event returns are the responsibility of the purchaser and costs incurred will be met by the purchaser.
 
We hope you will be highly satisfied with your purchase; however should you be unhappy with any of our products or our standard of service please contact us at info@blackshuckltd.co.uk. We will endeavour to acknowledge all complaints within five working days and to keep you informed throughout the process. If at any time you feel that your issue is not being dealt with effectively, please let us know.
 
Complaints
If you have a complaint please give us the chance to put it right.  Send us you name, address, contact information and details of the complaint.  You can
Email us at info@blackshuckltd.co.uk
Write to us at Black Shuck Ltd, Highfield Road, Fakenham, Norfolk NR21 9DQ
Phone us on 07867917618
 
Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible.
Any complaints directed to any individual’s email address, may not be handled as promptly.
 

In the unlikely event that you remain dissatisfied with our response to any other complaint, you have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, when completing the form asking for the traders email address, please use the following Black Shuck email address info@blackshuckltd.co.uk

*For call charges please contact your service provider.